Privacy Policy

1. Introduction

GyanAI ("GyanAI", "we", "us", or "our") is an AI-powered educational platform developed by TechnoConnect AI, Bengaluru, Karnataka, India. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use the GyanAI platform, website, and related services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Services. This policy is governed by the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as applicable in India.

2. Information We Collect

2.1 Information you provide directly

• Registration data: Name, email address, role (student/teacher), grade or semester, board or university, branch of study.
• Profile data: Educational details you provide to enable personalised responses — grade, board, subject preferences.
• Communication data: Messages, queries, and feedback submitted through the platform or contact forms.
• Payment data: If applicable, billing information processed through secure third-party payment processors. We do not store full payment card details.

2.2 Information collected automatically

• Usage data: Pages visited, features used, session duration, query patterns, and interaction data with AI responses.
• Device data: IP address, browser type, operating system, device identifiers.
• Cookies and similar technologies: We use cookies and local storage to maintain session state, remember theme preferences, and analyse usage patterns. You can manage cookie preferences in your browser settings.

2.3 Information from AI interactions

Conversations with the GyanAI AI tutor — including your questions, answers, quiz responses, and assignments — are processed to deliver the Service. These interactions may be used in aggregate, anonymised form to improve our AI models and educational content. We do not use identifiable conversation content for advertising purposes.

3. How We Use Your Information

• To provide, operate, and personalise the GyanAI educational Services.
• To calibrate AI responses to your educational profile — grade, board, branch, and learning level.
• To generate quiz evaluations, study notes, and personalised feedback.
• To communicate with you about your account, updates, and support requests.
• To improve the platform through aggregated, anonymised usage analysis.
• To comply with legal obligations and enforce our Terms of Use.
• To prevent fraud, abuse, and security incidents.

4. Sharing of Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers: Third-party vendors who assist in operating the platform (cloud hosting, AI model providers, payment processors) under data processing agreements that restrict further use.
• AI model providers: Queries submitted to the platform are processed by third-party AI models (such as OpenAI, Anthropic, Google, Meta). These providers operate under their own privacy policies and data processing agreements. We pass only the minimum information required to deliver the response.
• Legal requirements: When required by applicable Indian law, court order, or government authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.

5. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide the Services. You may request deletion of your account and associated data at any time by contacting us at contact@technoconnectai.com. Certain data may be retained for legal compliance, fraud prevention, or dispute resolution as permitted by applicable law.

6. Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit (HTTPS/TLS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

GyanAI serves students from Grade 9 upward (approximately 14 years and above). We do not knowingly collect personal information from children under 13 years of age. If a parent or guardian believes their child under 13 has provided personal information, please contact us immediately at contact@technoconnectai.com and we will delete such information promptly.

For students between 13 and 18, we recommend parental awareness of the Services being used. Educational data for minor users is handled with heightened care and is not used for advertising or profiling beyond the educational purpose of the platform.

8. Your Rights

Subject to applicable Indian law, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete personal information.
• Request deletion of your personal information.
• Withdraw consent to processing where consent is the legal basis.
• Lodge a complaint with the relevant data protection authority.

To exercise these rights, contact us at contact@technoconnectai.com.

9. Cookies

We use the following types of cookies: strictly necessary cookies (for session management and security), functional cookies (for theme and language preferences), and analytics cookies (for understanding platform usage in aggregate). You can disable non-essential cookies in your browser settings, though this may affect platform functionality.

10. Third-Party Links

The platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Continued use of the Services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or our data practices:

• Email: contact@technoconnectai.com
• Company: TechnoConnect AI
• Address: Bengaluru, Karnataka, India